User Privacy Policy

Effective Date: February 22, 2025

We are committed to safeguarding your privacy and ensuring that your personal information is protected when you use our services. This User Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services, including Mock Interviews, Video-Based Interviews, Career Success Coaching, ATS-Friendly Resume, and Psychometrics.

Information We Collect

When you use our services, we collect the following types of personal information:

A. Personal Information Provided by Users

• Full Name
• Contact Details (Email, Phone Number)
• Educational Background & Work Experience
• Career Goals & Job Preferences
• Payment & Billing Information
• Resume or Supporting Documents
• Psychometric Assessment Data (for Career Success Coaching & Mock Interview with Psychometrics)

B. Automatically Collected Data

• Log Data (IP Address, Browser Type, Access Times)
• Usage Data (Interaction with our Website & Services)
• Cookies & Tracking Technologies (for website analytics and service improvement)

How We Use Your Information

We use your data strictly for operational and administrative purposes, including:

• Service Delivery – To provide personalized interview coaching, career coaching, and resume-building services.
• Assigning Coach & Scheduling Session – To assign the most suitable Coach based on your profile.
• Feedback & Performance Tracking – To offer detailed insights and improvements based on your sessions.
• Psychometric Assessment Processing – To generate accurate personality and behavioural insights.
• Payment Processing & Order Fulfilment – To complete transactions and provide service access.
• Communication & Support – To send booking confirmations, updates, reminders, and respond to inquiries.
• Data Storage & Progress Tracking – Your session recordings and assessment results are stored for 6 months to help track your improvement if you choose to enroll in additional sessions.

Contact Us

For any questions or concerns regarding your privacy, contact us at:
📧 Email: support@thecoachr.com
🌐 Website: www.thecoachr.com

By using our services, you agree to the terms outlined in this User Privacy Policy.