Refund Policy

Effective Date: March 20, 2024

At CoacHR, we strive to provide high-quality career enhancement services including Mock Interviews, Video-Based Interviews, Career Success Coaching, ATS-Friendly Resume and Psychometrics. While we aim for complete customer satisfaction, we understand that circumstances may arise where users seek refunds. This Refund Policy outlines the conditions under which refunds may or may not be granted.

A. Refund Eligibility for Services

1. Category A: Mock Interview, Career Success Coaching & Video-Based Mock Interview

Refund Maybe Permitted basis request if:

  • The assigned Coach fails to attend the scheduled session and no reschedule option is provided.
  • Technical issues from our side prevent the session from being conducted and no reschedule option is provided.
  • The Feedback or Individual Development Plan (as applicable to purchased service) is delayed by more than 72 hours.

Refund Not Permitted if:

  • The psychometric assessment link has been shared, or the assessment has been completed.
  • The user fails to attend or delays in joining a scheduled or a rescheduled session.
  • The user is dissatisfied due to subjective reasons (e.g., not liking the feedback).
  • The user initially opted for an in-person session but later choose to switch to an online session.

2. Category B: ATS-Friendly Resume Service

Refund Maybe Permitted basis request if:

  • The resume draft is not delivered within the committed timeframe (except in cases of additional inputs required from the user).
  • A refund request is made within 6 hours of purchase and before filling Resume Information Form.

Refund Not Permitted if:

  • The user has filled the Resume Information Form
  • The user is dissatisfied due to subjective reasons (e.g., preference over wording or formatting).

B. Rescheduling & Adjustments (For Mock Interviews & Career Coaching)

  • • Users may reschedule their session only once if requested at least 72 hours before the scheduled session. No refund will be provided if the user fails to join a rescheduled session.
  • • In case of an emergency or unavoidable circumstance, rescheduling beyond the permitted limit will be considered at the sole discretion of the Admin.

C. Technical & Service Issues

  • • If a session is disrupted due to a technical issue on our end (e.g., platform failure, unavailability of the assigned Coach), we will offer a rescheduled session at no extra charge.
  • • If the issue cannot be resolved, and the session remains incomplete, we will offer a rescheduled session at no extra charge basis availability of the Coach

D. Refund Processing

  • • If a refund is approved, the amount will be credited back to the original payment method within 7-10 business days.
  • • Any payment processing fees incurred will be deducted from the refund amount.
  • • Refunds will not be issued in cash or transferred to an alternate account.

E. Contact for Refund Requests

All refund requests must be sent to support@thecoachr.com with the subject line "Refund Request - [Service Name]" and must include:

  • Full Name & Registered Email
  • Order Number & Date of Purchase
  • Reason for Refund Request
  • Supporting Details (if applicable)

Our team will review the request and respond within 3-5 business days with a resolution.

F. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and continued use of our services implies acceptance of the updated policy.

G. Contact Us

For any questions or concerns regarding Refund Policy, please contact us at:

📧 Email: support@thecoachr.com

🌐 Website: www.thecoachr.com

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